Shipping Policy

1. Where we ship

ATG Mall ships worldwide to any active destination country you select at checkout. See our Supported Countries page for the current list. Shipping availability, cost and transit time for a given order depend on the product's origin, your destination country, package weight/dimensions and the shipping method selected; not every product or method is available to every destination.

Our deepest, most established coverage remains 🇳🇬 Nigeria (including Lagos, Abuja, Port Harcourt, Kano, Ibadan, Benin City, Enugu and Kaduna) and 🇬🇲 Gambia (including Banjul, Kanifing and Brikama), with the widest range of local delivery zones and fastest transit options. Other supported destinations are served as well, and more are added regularly. The cities and local delivery zones we serve are configured by our operations team and may be updated over time. Your account will show the zones currently available for your destination.

2. Shipping methods

We offer a choice of shipping methods, shown with an estimated cost and transit window at checkout or quotation stage:

• Air Freight: fastest option, best for lighter or urgent parcels.
• Sea Freight (LCL/FCL): most economical for heavy or bulky cargo, longer transit time.
• Express Courier: door-to-door service for small, urgent parcels.

Shipping costs are calculated from the weight and, where relevant, volumetric (dimensional) weight of your package(s), using rates configured by our team. These are not live carrier quotes and may be updated from time to time as our freight agreements change.

3. Warehouse receiving & consolidation

When a supplier ships an item to our warehouse, we log its receipt, inspect it, and record its weight and dimensions. If you have multiple packages awaiting shipment, you can request that we consolidate them into a single shipment, which usually reduces your total shipping cost compared to shipping items separately, since international freight is priced by weight/volume.

4. Estimated transit times

Transit windows shown on ATG Mall (for example, "X–Y days") are estimates based on typical performance for that method and destination. Actual transit time can vary due to customs processing, weather, holidays, carrier capacity, and other factors outside our control. We are not able to guarantee an exact delivery date.

5. Customs clearance

Every shipment is subject to the customs laws and procedures of its destination country, wherever that is. Any applicable duties, taxes or clearance charges are the responsibility of the customer unless we state otherwise for a specific shipment. Clearance timelines are set by the relevant customs authority, not ATG Mall.

6. Tracking

Every shipment and package is assigned a tracking reference in the format ATG-[country code]-2026000123 for orders/shipments (for example ATG-NG-2026000123 for Nigeria or ATG-GH-2026000123 for Ghana) or ATG-PKG-[country code]-2026000123 for packages, which you can look up under Track Shipment or from your account to see its full status history.

7. Final delivery

Once a shipment clears customs and reaches its destination city, it is delivered to the address on file for your order, or made available for pickup, depending on the delivery zone. Someone must be available to receive the delivery, or provide instructions for redelivery/pickup.